Vicious!

I'm in what is called the Service Industry.We provide solutions and service for our clients.Solutions that could range from web-page designs, to complex coding, to data-management, designs, and finally to support. The common thing about all of it is that they are all customer oriented.Customer a.k.a GOD.If you are to fall on his feet and kiss it, do it! His words make the final call.I got into service support last year, my first project that is, and my job was to fix up troubles on servers and printers and call up the affected person and ask them if it worked fine.They would either confirm or deny the solution,and if they are happy about it, I end up getting a letter of appreciation, which adds value when my rating is done.So, what we had to focus was to simply please the person at the other end,and make sure he's walking on cake. And also make sure its nothing less that Chocolate Fantasy.


This whole thing of "customer", is just there in every other field now.Its more of making them happy so that you get appreciation in the form of money.So, ultimately, its pretty much like licking the shoe.Sadly, its not a better call even if you dont have to communicate with the client like what I had to. You still have his deadlines,you have his goals which you should complete, and again, lick his shoes, if its not! So, its a bunch of people who think they work for a king.But, the irony here is that, he, (i mean MY king) has to get along with some more people and satisfy his King! He gets his deadlines, which inturn becomes our deadline.So, at the end of it, its a bloody vicious circle! But, whose king am I? Yes, am the King at shopping centers,at hotels, at gaming zones.Where, my power is money. I say, no, "I dont like the collection you've got."" I dont like the colors you've got".I think WOW! this shopping is worth every penny! We, just go on and on with this! And, the sales people our service men.Just trying to convince us that its worth the price tag.

And, something highly infuriating is when you hear, "Software culture is degrading our society". Most of us work for a minimum of 10-12 hours a day. (An exception is yours truly).And, the weekend when we get the 48 hours,when we can unwind,and forget about all those codes, all those deadlines, all those crappy meetings and last but not the least putting up with people who are down-right obnoxious, we end up getting week end rules.Navs and I ended up having a v.v.long convo last weekend, about the same thing.We came to understand that, land-value is going high because the number of software pro's r going high, the purses are getting fat (or so THEY think), the basic supplies are going high, the rickshaw fellow refuses to put the meter looking at our tags,the cop tries to fish in more from the purse.The worst being bus fare.The Volvo's in Bangalore are way too expensive. Or, just hold on. Which route are we talking about? Yes, the bus fare depends on the route. If the bus is towards Whitefield / Electronic City, dont wonder, just confirm that money loves the outside world and not your pocket.And, if you happen to take it along non-IT route,you just end up with that luxury with just slightly more than the ordinary bus.Slog!Slog!Slog! And,face all this! Again, slog, for some thing you didnt want in the first place.But the pull of money is greater than gravity or magnetic field. So, we think, why not this year too, make that money, and then I'll study for this, I'll do that, I'll start a business,sadly most often, never end up doing it.